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About

Victoria Rodino, PhD
Virtual Health Executive
I-O Psychologist | Practitioner & Educator

Hi, I'm Dr. Rodino. I've spent my career at the intersection of healthcare, technology, and equity — driven by one question: how do we make great care more accessible to every family, no matter their circumstances? That question led me to a PhD in Industrial Organizational Psychology, where I spent years studying what actually motivates people and organizations to change - knowledge I now bring to every team I lead. As Director of Digital Care Strategy and Innovation, I get to put that knowledge into practice every day, leading teams and building virtual care models that reach thousands of pediatric patients across Texas. This portfolio is a look at that work - the strategies, research, and conversations that have shaped it, and the ones still ahead.

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A bit more on my background:

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I hold a PhD in Industrial-Organizational Psychology from Walden University and a Higher Education Teaching Certificate from Harvard University. I have also served on the Houston Christian University Advisory Committee, contributing to conversations around healthcare education, workforce development, and policy.

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One of my greatest professional passions is virtual and digital health. In 2016, I launched Texas’ first Medical Board-approved virtual urgent care program at Children’s Health, helping establish a model for expanding access to pediatric care beyond the traditional clinical setting. Since then, my work has grown to include the development and expansion of a broader digital health ecosystem spanning more than 80 specialties and connecting thousands of pediatric patients with care across Texas.

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Today, my work focuses on advancing virtual and digitally enabled models of care, evaluating value-based care strategies and return on investment, and identifying ways technology can improve access, outcomes, and the overall patient experience. I also speak nationally on virtual care, digital health strategy, healthcare innovation, and the thoughtful integration of emerging technologies into clinical care.

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Throughout my career, I’ve been especially interested in what happens at the intersection of people, technology, and healthcare. My background in organizational psychology, digital health, education, research, and healthcare operations allows me to approach transformation from multiple perspectives—connecting evidence and strategy with the practical realities of implementing and sustaining change. That intersection continues to shape how I lead, research, teach, and think about the future of healthcare.

Victoria Rodino, PhD, Headshot
"When we innovate care, we don't just change systems, we change lives."
Work Experience

PROFESSIONAL EXPERIENCE

Director, Digital Care Strategy & Innovation

Children's Health 2024 - Present

Lead strategic advancement of digital care across the enterprise—driving initiatives that expand access, elevate patient outcomes, and strengthen organizational performance. Manage cross-functional efforts to design and scale virtual health models that are operationally sound, clinically integrated, and aligned with value-based care priorities. With deep expertise in telemedicine, digital health transformation, and emerging technologies, I translate complex challenges into sustainable, system-level solutions. My work centers on shaping the strategic direction of virtual care, optimizing digital operations, and positioning our organization to compete and lead in an increasingly technology-driven landscape.

Honorary Adjunct Instructor

Advisory Council Member

ZSchool 2024-Present

Zschool delivers exceptional, highly engaging curricula to executive and business audiences across a variety of industries. We bring together leading universities, educational programs and Fortune 500 corporations for a unique partnership that provides mutual benefit and growth.

Houston Christian University 2024-2025

Dedicated ambassador and advocate for HCUs “Women in Leadership” program, offering unwavering support, advice, critical thinking, and mentorship to program participants. Instrumental in program development efforts, applying industry best-practice standards to ensure the program's effectiveness and relevance.

Director, Health System Solutions

Director, Telehealth Operations

IT Business Manager, Population Health

Amwell 2022-2024

Children's Health 2015-2018

Children's Health 2013-2015

Partnered with enterprise healthcare organizations to shape and execute digital and virtual health strategies, developing roadmaps that strengthened market position, elevated consumer engagement, and drove sustainable revenue growth. I leveraged market intelligence and emerging trends to identify strategic opportunities and guide clients toward meaningful innovation. I built robust KPI frameworks to support data-driven decisions and operational excellence, while leading cross-functional alignment across Sales, Marketing, Product, and Operations to ensure seamless delivery and a consistently high-value client experience.

Directed multidisciplinary teams across Quality, Operations, Program Management, and IT; built governance, SOPs, SLAs, KPI dashboards, and scalable virtual-care workflows supporting access, utilization, quality, and patient experience.

Led the development and deployment of IT solutions that advanced population health management initiatives, including analytics platforms, care coordination systems, and patient engagement technologies. Working closely with cross-functional stakeholders, I defined project scope, strategic objectives, and measurable outcomes to ensure alignment with organizational population health priorities. Oversaw budgets, timelines, and resources, managing end-to-end project execution to deliver scalable, high-impact solutions that enhanced operational efficiency and improved patient outcomes.

Associate Manager, Global Healthcare Solutions

Virtusa 2011-2013

Provided strategic healthcare consulting to enterprise clients, advising on innovation and transformational solutions that addressed competitive pressures, regulatory requirements, financial performance, and customer experience needs.  ​

Education

EDUCATION

Victoria Rodino, PhD, Doctoral Commencement

Walden University

PhD, Industrial Organizational Psychology  

MPhil, Industrial Organizational Psychology 

Higher Education Teaching Certificate 

Harvard University

Walden University

Walden University

Walden University

ACHIEVEMENTS

PROFESSIONAL ACHIEVEMENTS

Virtual Care Consulting, LLC

Founder, 2025
A consultancy dedicated to improving healthcare systems by delivering comprehensive insights that elevate clinical outcomes, strengthen operational efficiency, and support physicians in navigating the complexities of Virtual Care. 

American Academy of Pediatrics
Section on Home Care

Affiliate Member, 2025
Advocate for patients and families receiving in-home care, including skilled nursing services, personal care assistance and home visits by medical professionals, developing comprehensive guidelines and policies for these critical complex services.​​​​

Advanced Care at Home Consortium

Collaborator, 2025
Collaborator in a cohesive national vision for pediatric advanced care at home, focused on advancing payment innovation and policy alignment, accelerating research and data-sharing efforts, and strengthening outcome measurement across organizations.

 

Ashland University

Strategic AI & CX in Healthcare

Instructor Team Contributor, 2025
Contributed to curriculum strategy and impact by reviewing and refining content, turning AI and CX strategies into actionable solutions for healthcare leaders.

Women in Technology,

Dallas Business Journal

Nominee, 2021
Recognized for delivering impactful insights, driving change, and providing valuable contributions through virtual care services within the pediatric sector.

Leadership Alignment

Awarded, 2020
Received the "Leadership Alignment" award from Amwell for demonstrating exceptional leadership qualities and alignment with organizational goals and objectives.

Clinical Innovation

Awarded, 2018 and 2017

Clinical Innovation

Awarded, 2019 & 2018
Received the "Clinical Innovation" award from AmWell for contributions to innovative healthcare solutions and advancements in clinical practice.
Victoria HIMSS Pic.jpg

SPEAKING
&

MEDIA
 

Speaking & Media

Children's Health Advanced Care at Home Initiatives

Pediatric Advanced Care at Home Collaborative, 2025

Reimaging Children's Health in 2021 & Beyond 

HIMSS, 2021

How to Reduce Disparities in Telehealth Access

Language Line Solutions, 2020

Proteus Remote Patient Monitoring 

American Society of Pediatric Nephrology, 2017

Technology Enablement: Driving Value-Based Care Through Innovation

Value Based Care & Population Health Summit, 2024

0-60 in 30: The Rapid Deployment of Virtual Health in the Ambulatory & Hospital Bedside Settings

The Festival of Telehealth, 2021

'Health Check' Featured on iHeartRadio, 2020

Leveraging Technology to Improve access to Care During Covid-19

International Society for Pediatric Innovation, 2021

Remote Patient Monitoring, Expanding Access to Care

International Society for Pediatric Innovation, 2020

Children's Health to Family Health: Leveraging Technology to Increase Access to Care in Texas

American Telemedicine Association, 2018

RESEARCH & PUBLICATIONS

Research Project: Standardizing Virtual Visit Workflows Across Pediatric Subspecialties
Role: Lead Researcher
Role: Lead Researcher
Institution: Children's Health Dallas
Year: 2026-2027
Description: This performance improvement study aims to formally evaluate virtual visit processes across pediatric subspecialties as a performance improvement initiative. It will involve leading live interviews with clinical and operational stakeholders to map existing workflows, comparing high-utilization and low-utilization clinics to identify drivers of adoption variance. Pre- and post-intervention metrics will be collected to evaluate the impact of proposed workflow standardization, informing enterprise-wide recommendations for virtual visit implementation. Findings will be analyzed and documented to support a broader system-wide adoption strategy.
Research Project: Nudging Parental Action with a Randomized Controlled Trial of Text Messaging Intervention for Suicide Prevention​
Role: Internal Collaborator
Institution: Children's Health Dallas 
Year: 2025-2026
Published: In progress 
Description: This study evaluates the preliminary effectiveness of a behaviorally informed text messaging intervention to increase parental adherence to lethal means restriction (LMR) during the high-risk post-discharge period following a suicide-related emergency department (ED) visit in adolescents.

 
Research Project / Dissertation: Exploring the Perception of Promotability Among Employees in a Non-Profit Organization Focused on Health and Social Impact Services
Role: Lead Researcher
Institution: Walden University
Year: 2021-2022
Published: ProQuest

Description: This study explored the perceptions of promotability among employees in nonprofit health and social impact services sectors. The study employed a qualitative descriptive phenomenology method to identify key factors influencing promotability perceptions. Findings provided insights into how organizational culture, leadership, and personal performance affect an employee’s perception of their advancement opportunities.
Research Project: Pediatric Digitized Medication Adherence
Role: Internal Collaborator 
Institution: Children’s Health Dallas
Year: 2017-2018
Published: No

Description: This study examined pediatric transplant patients reduced ED admissions and improved Tacrolimus lab results as a result of the use of digitized medication to track compliance to new medication therapies when discharged to the home.
RESEARCH
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